Frequently Asked Questions

Everything from our shipping times to how to use our products, we've tried to cover everything. If you still cant find the information you are looking for, use our contact us page and we'll get right back to you.

Frequently asked questions

Shipping

How much is delivery?


At this stage, all items are sent by Royal Mail 48 and cost £3.99 Free shipping on purchases over £40 Please Note: We will be constantly reviewing the shipping options to ensure they meet the needs of the customer and our business. Because of this, our shipping provider and the cost could change at any time.




How long does delivery take?


We aim to ship all orders within 4 business days. Once despatched orders should be delivered within 2-4 business days.




Do you ship internationally?


Unfortunatley not, at the moment our shipping is limited to England, Wales, Scotland and Northern Ireland, but international shipping is something that we are already exploring.




I have not received my order


If 10 days have passed and you have not yet received your order, please contact us using the "Contact Us" page on the Help Centre drop down.





Returns

Do you accept returns?


If you're unhappy with an item then as long as it's complete and in its original packaging we will accept returns.




How do I return an item?


Please contact us using the "contact us" page of the website, with your order number and reason for return so we know to expect it, then send it to: Hunter-Bailey 81 Windrush Drive Hinckley Leicestershire LE10 0NY




My item is damaged, what should I do?


We're sorry to hear this. Please send us a message usng the "contact us" section of the webiste, with your order number and a picture of the issue, we will then resolve asap by either sending a replacement or issuing a refund.





Products

How do I use my wax melt?


Sample Pods (Due on Sale in Spring 2021):

Our Mini Pods are 25g for comparison a standard heart or mould shape wax elsewhere usually weights around 7 grams and a 2 cubes of a standard snap bar usually weight 10g, with this in mind our mini pods can be halved. 12.5 grams of wax should provide between 8-12 hours of fragrance.

Snap Bars:

Simply snap off a few cubes of wax and add to your burner, please ensure you do not overfill your burner.




What type of wax do you use?


We use our own secret blend of wax which has been developed and altered over almost a decade. Whilst we dont want to give our wax formula away. We can tell you that the waxes used in our blend are 100% Natural.




Are your products cruelty free?


Absolutley, All of our wax melts are cruelty free.




Are you products safe around pets?


Yes, this is very important to us having two Spaniels. The fragrance shouldn't be a problem at all, our products are used around pets all the time with no issues. However, the fragrance oils do contain chemicals so it's important that you keep your wax melts out of pets reach.





About Hunter-Bailey

Where are you based?


We are based in Hinckley, Leicestershire, UK.




Are your products made in the uk?


Yes, all of our products are made at our home. Supporting British business, especially in such turbulent times, is extremely important ot us. In fact to produce our products we buy from around 15 local and other British Companies.




Are your products CLP compliant?


Yes, all products are fully CLP compliant, this is a legal requirement. More information for individual products can be sent on request, just send us a message using the "Contact Us" page on the Help Centre drop down.